Orders and Payment
Prices are listed in SAR and include applicable taxes unless stated therwise. Transactions are processed through encrypted payment gateways for security. Orders may be canceled if payment is not successfully processed.
Shipping and Delivery
We offer delivery to all regions of Saudi Arabia. We will deliver to the main cities, Riyadh, Jeddah, and Dammam within 3-5 working days. As for the rest of the cities, delivery is within 4-7 working days. Shipping costs vary based on destination, weight, and delivery method. Delays may occur due to unforeseen circumstances, and we are not responsible for third-party carrier issues. For large equipment (e.g., coffee machines), delivery includes on-site installation in eligible cities (link for Installation page) Our technical team will contact the customer within 1–2 business days of delivery to schedule installation and training.
Returns, Refunds, and Cancellations
Products may be returned within 2 days of receipt if they meet our return policy requirements. Refunds will be processed based on the original payment method within [Refund Processing Time].
Return Eligibility
You may return your product within 14 calendar days of delivery if: The item is unused, in original condition, and with all accessories You received the wrong item The item arrived damaged or defective
Return Process
Submit a return request to our customer service within 14 days of receiving the order The item must be returned in original packaging with all components. Upon inspection and approval, a refund or exchange will be processed. Refunds are issued within 7–14 business days after the return is approved.
Installation
Installation & Maintenance Terms This policy outlines the conditions and procedures related to the installation, training, and maintenance services provided with the purchase of commercial coffee machines and beverage equipment.
Installation Coverage
Professional on-site installation is provided by our technical team for commercial machines eg. (coffee machines, ice makers, ovens, ice machines) only. The service scope and associated fees are defined as follows:
1. Free Installation Zones
Installation is provided free of charge at the time of delivery for locations within the following cities:
Riyadh
Jeddah
Dammam
Qassim
Khamis Mushait
Tabuk
Installation will occur after delivery or after 1-2 working days, subject to site readiness and customer availability.
2. Paid Installation Zones
For delivery locations situated 200 km or more outside the above cities, installation is subject to a travel fee. The fee amount is location-specific and will be communicated prior to scheduling.
Scope of Installation
The installation service includes the following:
Delivery inspection and unpacking of the machine
Assembly and utility connection (electrical and water, where applicable)
Calibration and operational testing
On-site training for designated personnel covering equipment operation and routine maintenance
Completion of an installation checklist, signed by both parties
The customer is responsible for ensuring that the site is ready and that all necessary utility connections are in place before the scheduled installation.
Maintenance and Spare Parts
Maintenance and spare parts are provided under the following conditions:
The equipment must be within the warranty period.
The issue must be due to manufacturer defect or standard operational wear.
Any service requests resulting from user error, misuse, damage, or unauthorized tampering are not covered and will incur additional charges.
All service requests must be submitted through official support channels.Site visits are scheduled based on technician availability and geographic location.
Reinstallation and Relocation
"Installation is provided once only per order.Any additional installation or training requests—whether due to relocation, site change, or replacement—will incur additional service charges.Reinstallation due to equipment relocation is not included in the initial installation service. Requests for relocation will be assessed individually, and service fees will apply based on distance, complexity, and technician availability."
Scheduling and Rescheduling
The installation team will initiate scheduling within 1–2 business days following order confirmation or delivery.
Customers are required to:
Ensure access to the premises at the scheduled time
Confirm availability of necessary utilities (power and water)
Notify the company at least 24 hours in advance of any schedule changes
Failure to comply with the above may result in service delays.
Contact and Service Requests
All installation and maintenance service requests must be directed to the customer support department. Contact information is provided on the official website.
If the item has any damage or defect, please contact our customer service immediately within the first 1 day of delivery. VMCO will not take the responsibility of the damaged or defective item(s) after this period.
For orders of multiple machines or for commercial purposes, special terms may apply. Please contact our business solutions team at [business email/phone] for custom quotes, volume discounts, and service level agreements. Commercial customers may be eligible for: - Volume discounts on equipment and supplies - Extended warranty options - Preventative maintenance programs - Priority technical support
For any questions regarding these Terms and Conditions, please contact us at info@vmcogulf.com or through our customer service portal.
Payments
We accept online payments only for all orders placed through our platform.
Accepted Payment Methods:
Credit Cards (Visa / MasterCard / Mada)
Debit Cards
Apple Pay (if applicable)
Cash on Delivery (COD) is not available.
Payments are processed securely in accordance with regulations set by the Saudi Central Bank (SAMA). Your information is encrypted and never stored on our servers.